RefinedMD
800 Pollard Road, Building A
Los Gatos, CA 95032
Phone: (408) 688-2082
Office Hours:
Monday–Friday: 9 a.m.–6 p.m.
Saturday: Please call for availability
Closed Sundays & Holidays
When people look for the best facial plastic surgeon or dermatologist in Los Gatos, CA, and surrounding areas such as Saratoga, San Jose, and throughout the Bay Area, most women and men first search for reviews written by actual patients on independent websites. Patients discuss their personal experiences with the practice, the care and expertise of the physicians, and the support they received from the professional staff.
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Featured Reviews
Dr. Roy was recommended to me thru a network of acquaintances that have been cared for by him over the past year. I met him for a consult and he was open about what my procedure would, and would not, achieve. Dr. Roy, and his team, demonstrated a high level of professional experience and care focused on helping me achieve the desired results. Alex (Dr. Roy’s P.A.) explained the pre and post-procedure “dos and don’ts” in a concise manner which made it easy to follow and complete. Alex was very responsive to my follow-up questions and always returned by calls and emails within the same business day. Christine (Dr. Roy’s coordinator), moved mountains to schedule my procedure given the short window of available time that I had. The day before the procedure, Dr. Roy called me to make sure I was doing OK and that I had followed the pre-procedure requirements. After arriving home from the procedure, Dr. Roy again checked in to ensure I wasn’t experiencing any discomfort. Having undergone the procedure, and knowing the quality level of care I have received, if asked “whether I would choose Dr. Roy and his team again”, the answer is “yes”. My objective was accomplished and I received the utmost trusted and experienced care from this team throughout the process. They are dedicated professionals focused on making the patients look and feel their best.
Business Owner replied on Nov 26, 2023:
Thank you, Maggie! We truly appreciate your kind words and are grateful for the trust you placed in Dr. Roy and our team. We're thrilled that you had a positive experience and achieved your desired results. Your feedback means the world to us!
I must say, Alice's talent and expertise are exceptional. She goes above and beyond to ensure that every session is a comfortable and successful experience. I could not be happier with the results she has achieved. I have no hesitation in recommending Alice to anyone seeking exceptional laser treatment services. Her skills and personality make her truly exceptional, and I am grateful to have to have her as my nurse practitioner! Her IG @ thelaserkitten
Business Owner replied on Nov 20, 2023:
Thank you so much for your kind words! Your satisfaction means the world to us. We're grateful to have you as our valued client.
Dr. Roy and his staff are amazing!! I’ve never had surgery before so it was a little nerve racking but throughout my whole process, beginning to end, Dr. Roy and his staff have always shown that they really care for me as a patient and my all my concerns. They definitely made me feel comfortable and safe throughout my surgery process. So incredibly happy with my results and their service!!
Business Owner replied on Nov 19, 2023:
Thank you so much for the wonderful review! It means the world to us to hear that you felt cared for and comfortable throughout your surgery process. We are thrilled that you are happy with your results and our service!
I have had several visits at RefinedMD over the last few years and have found the staff to all be very friendly and knowledgeable. My latest visits have been with Rachelle and her medical assistant Elsa. What a pleasure they have been. They were very thoughtful in their treatment approach and listened to my concerns/desires and were able to accomplish the results I was looking for. I’m am very happy with how my treatments have turned out!
Business Owner replied on Nov 9, 2023:
Thank you for your continued support and kind words! We're so grateful for your positive feedback and are thrilled to hear that Rachelle and Elsa provided you with exceptional care and achieved the results you desired. We appreciate you choosing RefinedMD and look forward to serving you again in the future!
Dr Roy and all of his staff were amazing to work with. Very professional and knowledgeable. Would highly recommend them!!!
Business Owner replied on Oct 22, 2023:
Thank you, Monica! We appreciate your kind words and recommendation!
I had skin tag removal procedure with Alice and she was wonderful !!!! Would definitely recommend coming to this clinic !!!!
Business Owner replied on Oct 19, 2023:
Thank you, Lucia! We're so glad you had a great experience with Alice during your skin tag removal procedure. We appreciate your recommendation!
Dr. Roy and his team have taken care of me for mini facelift. I received wonderful care and attention throughout the entire process. He is professional, experienced and very detail oriented. I didn’t have any complications. I’m very happy with the outcome and I highly recommend Dr. Roy to anyone in search of a wonderful surgeon and team!
Business Owner replied on Oct 15, 2023:
Thank you, Emma! We appreciate your kind words and are so glad to hear that you had a positive experience with Dr. Roy and our team. We're grateful for your recommendation and are here if you need anything else.
Dr. Roy performed a face and neck lift surgery for me in spring of 2022. I was 57 at the time. I had become uncomfortable with sagging skin on my neck and face. The consult convinced me to do the surgery. He was patient and thorough as we discussed the options, expected results and recovery. It was important for me to look like a younger version of myself and not a different person. After surgery no one asked if I had something done. Though many noticed I looked refreshed and relaxed. A year and a half later it’s not uncommon for people to be surprised by my real age. Dr Roy has a wonderful manner. His staff is professional and friendly. He is available 24/7 after surgery. I made several calls to ask questions. He was always available. I’m glad I had the surgery. I love the results and the experience was very positive.
Business Owner replied on Sep 18, 2023:
Thank you, M Wilson, for sharing your positive experience with Dr. Roy's face and neck lift surgery. We appreciate your trust and are thrilled to hear that you are happy with the results. Our team is dedicated to providing a professional and friendly experience, and we're glad that Dr. Roy's availability and helpfulness stood out to you. Thank you again for choosing us, and we wish you continued enjoyment of your refreshed and relaxed appearance.
Getting a "neck job" (aka a lower facelift) is something I'd been wanting to do since my 30s, never having a defined jaw. In my early 50s I lost 35 pounds and the sagging skin under my chin became very apparent [to me]. So a few years later I decided to take the plunge. Dr. Roy and his staff were very attentive, listening closely that I didn't want to look like I had "work done" only that I wanted my face to match my body. I also expressed that in general I was very low maintenance and hardly ever wore any make up, dressed up, etc. I wanted to continue my low maintenance look. Now a few months out, I couldn't be happier. The surgery was easier than expected and the result is amazing. People who I didn't tell don't notice (I get get comments like "wow your hair looks great") and those who do know say it looks very natural. I highly recommend Dr. Roy and his staff.
Business Owner replied on Sep 10, 2023:
Thank you, Karyn, for sharing your experience and recommendation. We're so glad to hear that you're happy with the results and that it looks natural. We appreciate your trust in Dr. Roy and our staff.