RefinedMD
800 Pollard Road, Building A
Los Gatos, CA 95032
Phone: (408) 688-2082
Office Hours:
Monday–Friday: 9 a.m.–6 p.m.
Saturday: Please call for availability
Closed Sundays & Holidays
When people look for the best facial plastic surgeon or dermatologist in Los Gatos, CA, and surrounding areas such as Saratoga, San Jose, and throughout the Bay Area, most women and men first search for reviews written by actual patients on independent websites. Patients discuss their personal experiences with the practice, the care and expertise of the physicians, and the support they received from the professional staff.
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Rating my experience with RefinedMD – where do I start? I’m 61 years old and knew I needed a neck lift. I started my plastic surgery journey with a consultation by a plastic surgeon in New Mexico where I currently live. I left the consultation feeling worse about my appearance than I did before meeting him. (First sign this is not the surgeon for you!) Because I lived in the San Francisco Bay Area before moving to New Mexico, I expanded my search to surgeons in that area. In my research I came upon RefinedMD in Los Gatos. I was extremely impressed by Dr. Roy’s bio. After looking at his Instagram before and after photos it was clear that he understood what we all mean by ‘looking natural’ and not ending up with a ‘joker face.’ I scheduled a complementary Zoom consultation, and once I met Dr. Roy I immediately knew he was the surgeon for me. Dr. Roy is a bright light in the field of medicine. He exudes happiness and positive energy. He has extensive expertise in this field, he listens to your skin concerns, he’s very upfront about what he believes he can and can’t help you achieve, he’s meticulous at his craft, and he’s extremely responsive to text messages. He even sang me Happy Birthday. (How many doctors do you know that do this?) I ended up having a neck and lower face lift, chin implant, and an ear lobe reduction. The surgery process was seamless. I am now five months into the recovery phase which can take up to one year. The results are amazing, and the scars are almost invisible. I have seen Dr. Roy for follow-up visits, and he has happily addressed my post-surgery questions. He personally pierced my ears following the ear lobe reduction and used a ruler to ensure the holes were perfectly centered. Dr. Roy is supported by an amazing team. Christine is his superstar surgical consultant. She wears many hats but always has time to respond to my questions. She guided me through the entire process from the consultation through to post-surgery recovery. Alex is Dr. Roy’s physician’s assistant extraordinaire who answered all my medical questions, and Monica is the friendly face who assists Dr. Roy during the in-office visits. I cannot recommend Dr. Roy and RefinedMD more highly. I had a five-star experience every step of the way. I have also begun to see Dr. Swengel for cosmetic dermatology treatments. I look forward to flying to California for my RefinedMD visits and always leave the office feeling better than when I arrived.
Business Owner replied on Jan 31, 2024:
Thank you so much for sharing your experience, Sherry! We're thrilled to have been a part of your journey and are grateful for your kind words. Our team, led by Dr. Roy, is dedicated to providing exceptional care and ensuring our patients feel comfortable and confident throughout their entire experience. We appreciate your recommendation and look forward to welcoming you back to RefinedMD for your future visits.
I came across RefinedMD a week before Christmas 2023 and I am beyond happy I did. RefinedMD not only rescued me once, but 4 times leading up to my wedding!! I had been under extreme anxiety, nervousness and stress and I began having cystic acne flare ups up until the week of my wedding. Of course, as a bride, I wanted for my pictures to be flawless and Vera and Alice certainly made that a reality. Vera, Alice and the rest of the staff were absolutely kind, understanding and went above and beyond to meet my immediate needs. I received a number of injections to help treat my acne flare ups and it certainly worked instantly. I felt so cared for and everyone kept cheering me on wishing me the best for a beautiful wedding. I can’t say enough about RefinedMD, thank you so much!!!! I can’t wait to go back for a facial.
Business Owner replied on Jan 29, 2024:
Thank you so much for choosing RefinedMD and for your kind words, Eliana! We're delighted that we could help you leading up to your wedding and that you felt cared for by our team. We can't wait to see you again for a facial!
I have been working with Vera now for about a year and she has changed my skin through her recommendations and medical expertise. I appreciate her honesty and attention to detail. I am very grateful that RefinedMD employs Medical professionals that actually care.
Business Owner replied on Jan 28, 2024:
Thank you so much for your kind words, Tabitha! It means a lot to us that our recommendations and expertise have made a positive impact on your skin. We're grateful for your support and for the trust you've placed in us.
[Reviewer chose not to leave a comment.]
Business Owner replied on Jan 25, 2024:
Thank you for the 5-star rating! We appreciate your support!
I have visited RefinedMD many times for injectables and facials and always had a great experience. When I decided I was ready to make a more permanent change, I did a significant amount of research to find the *right* doctor for my case. I was happy to find that Dr. Roy had a lot of experience in the procedure I was interested in. After a consultation with him, discussions with Christine (surgical consultant), and sleeping on it for a few months, I decided to book my procedure. I am now 6 weeks post op and so glad I made this choice. Dr. Roy, Alex (PA), and the rest of his team have made me feel comfortable, ensured I understood all steps and had all my questions answered, and they followed up religiously post op. The RefinedMD team have felt like true partners. I highly recommend Dr. Roy!
Business Owner replied on Jan 14, 2024:
Thank you, Caitlin! We're grateful for your trust and thrilled to hear about your positive experience with Dr. Roy, Alex, and our team. Your recommendation means the world to us!
I was very happy with the results of my procedure done by Dr. Roy. Dr. Roy, Christine, and his staff are amazing. They answer any questions you have, they are all very approachable, and extremely friendly. I highly recommend Dr. Roy at RefinedMD.
Business Owner replied on Jan 11, 2024:
Thank you so much for your kind words, Wendy! We're thrilled to hear that you had a great experience with Dr. Roy, Christine, and our staff. We appreciate your recommendation and look forward to serving you again in the future!
I recently had the pleasure of being under the care of Vera at this office, and I cannot speak highly enough of her expertise and professionalism. Vera demonstrated an admirable commitment to honesty and thoroughness in her work, providing me with the best possible experience. Her attention to detail and genuine concern for her patients truly set her apart from other provider’s. I highly recommend Vera for anyone seeking exceptional care
Business Owner replied on Jan 1, 2024:
We're so grateful for your kind words about Vera. Her commitment to honesty, thoroughness, and genuine concern for her patients truly sets her apart. We appreciate your recommendation!
I first met Vera Lee for a Botox Injection and right then i knew she’s the one i would trust to do the rest of the treatments i needed. She is very proficient, she listens to what you want to achieve and suggests treatments accordingly. I am very happy with the results and i get a lot of compliments about it, the best one is when i get asked how come i never aged. So i hope she never leaves but wherever she goes i will follow.
Business Owner replied on Dec 8, 2023:
Thank you, Raquel! Your kind words mean the world to us. We're so glad you had a positive experience with Vera Lee and that you're happy with the results. We appreciate your loyalty.
If you’re looking for an exceptional, extremely talented, double-board certified facial plastic surgeon who will deliver natural-looking results, Dr. Sudeep Roy is the surgeon you’re looking for. After doing a lot of research and meeting with several other surgeons, I knew after my consultation with Dr. Roy that my search was over. Not only is he incredibly warm, kind, and genuine, he also makes you feel like you’re the only patient he has on his schedule that day. During my consultation, he answered all of my questions very thoroughly, and after I booked my surgery, he gave me his cell phone number and said to reach out anytime, day or night. I’m now six weeks post-op from a deep plane facelift, neck lift, lip lift, upper eyelid lift and endoscopic brow-lift, and I absolutely cannot be happier with my results. One more very important thing to note: Dr. Roy is meticulous when it comes to stitching incisions, taking his time during surgery to make them as neat as possible and hide them well. So, in addition to delivering a very natural-looking result, the incisions, once healed, will not be noticeable; in fact, mine are barely noticeable now. Finally, I have to mention Dr. Roy’s team, which is top-notch. Christine, Alex, Hannah, and Kendrick are just like Dr. Roy: incredibly warm, kind, and very attentive. If you’re looking to do any kind of facial plastic surgery, I highly recommend booking a consultation with Dr. Roy so you can see for yourself how amazing he is.
Business Owner replied on Nov 30, 2023:
Thank you so much for your kind words and for choosing Dr. Roy as your facial plastic surgeon. We truly appreciate your trust and are thrilled that you are happy with your results. We have an amazing team who is dedicated to providing exceptional care, and we are delighted that you had a positive experience with us.