RefinedMD
800 Pollard Road, Building A
Los Gatos, CA 95032
Phone: (408) 688-2082
Office Hours:
Monday–Friday: 9 a.m.–6 p.m.
Saturday: Please call for availability
Closed Sundays & Holidays
When people look for the best facial plastic surgeon or dermatologist in Los Gatos, CA, and surrounding areas such as Saratoga, San Jose, and throughout the Bay Area, most women and men first search for reviews written by actual patients on independent websites. Patients discuss their personal experiences with the practice, the care and expertise of the physicians, and the support they received from the professional staff.
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Featured Reviews
Dr Roy, hands down, is the best at what he does. I trust him whole heartedly and wouldn’t let anyone else touch my face. He genuinely cares about his patients and how they are feeling. I had concerns during my post op healing. I sent Dr. Roy a text. He responded later that day and put my mind at ease. I later learned he was on vacation with his family when I had texted him. Dr. Roy could have waited to reply or passed me off to one of his great assistants, but he took time away from his family to reply himself. I had procedures done in September 2023. I really didn’t experience much pain because Dr. Roy and his assistants know what they’re doing and have steps in place to minimize the pain. But, if I’m being honest, I took longer than most to heal. I didn’t have the results that I had hoped for at 30 days post op and not even at 3 months. I wore glasses to hide my results and I was beginning to second guess my decision to have surgery. I was so disappointed that I didn’t look like all those before and after pictures that he posts on social media. All the while, through my negativity and disappointment, Dr. Roy put up with me. I even started to cry in his office at one of my checkups. He was just so supportive and he kept assuring me that I needed to be patient and that he wasn’t going anywhere. He wanted me to be happy. I wish I could go back to tell myself to be patient and not waste so much energy on worrying so much. I’m happy to say, I’m at exactly 5 months and a week post op and my results are amazing! I don’t look tired anymore. My muscles are still healing, but I’m excited. The best part is that no one outside of my immediate circle has any clue that I had anything done. I look like me, but a younger version of me. Would I do it again and entrust Dr. Roy? In a heartbeat, absolutely 100%!
Business Owner replied on Feb 22, 2024:
Thank you so much for sharing your journey with us, Jill! We are truly grateful for your trust and patience. It's heartwarming to hear how satisfied you are with your results. Your feedback means the world to us!
Dr. Roy and his staff are incredibly knowledgeable and caring, offer a wide ranges of services and products, and are dedicated to achieving the results their patients are looking for; highly recommend RefinedMD.
Business Owner replied on Feb 14, 2024:
Thank you so much, Lynn! We're grateful for your kind words and recommendation.
I have been going here for years and have loved everyone I have seen, but Alice Hwang is absolutely amazing!!! She is so sweet and personable, and ensures that you are 100% pleased with the outcome of your treatment. Cannot recommend her enough 🙂
Business Owner replied on Feb 11, 2024:
Thank you, Jessica! We truly appreciate your loyalty and kind words about Alice. We're glad to hear that she provided you with exceptional service.
I couldn’t be happier with the results achieved so far, and I owe a huge thanks to Alice for her exceptional service. From the moment I reached out, I was met with excellence in customer service. Alice not only listened attentively to my concerns but also demonstrated a genuine sense of caring throughout our interactions. What truly sets Alice apart is her dedication to addressing every single one of my questions throughly. Her attention to detail and commitment to my satisfaction were truly remarkable. Without hesitation, I would highly recommend RefineMD and Alice to anyone seeking a professional treatment. Her expertise, combined with her customer service skills, make her an invaluable resource. If you’re looking for someone who will listen, care, and deliver outstanding results, Alice is the one to trust.
Business Owner replied on Feb 7, 2024:
Thank you so much for your kind words and recommendation! Your satisfaction is our top priority, and I'm glad to hear that Alice provided you with exceptional service. We truly appreciate your support and trust in us.
[Reviewer chose not to leave a comment.]
Business Owner replied on Feb 7, 2024:
Thank you, Lauren! We appreciate your 5-star rating!
I've been coming to RefinedMD for my laser hair removal treatments and I'm so incredibly happy with my results! Alice has been my technician for all my appointments and she has made me feel so cared for and informed during the whole process. She was incredibly kind and made sure I was comfortable during each procedure. I can't recommend her and her wonderful staff enough and am so thankful for her wealth of knowledge. 🙂
Business Owner replied on Feb 7, 2024:
Thank you so much, Brittney! Alice and our team at RefinedMD are grateful for your kind words and are thrilled to hear about your positive experience with your laser hair removal treatments. We appreciate your trust in us and are here to provide you with the best care possible.
I am so thankful I found Refined MD a couple of years ago. They are the best staff hands down and genuinely care about helping you reach your goals. Alice is amazing!! She is super talented and takes the time to find a solution that addresses your concerns. I get complements ALL the time about my glowing skin thanks to Alice!!! Just saw her last week and cannot stop looking in the mirror!!! 🙂
Business Owner replied on Feb 5, 2024:
Thank you, Rachel! We're incredibly grateful you found us and appreciate your kind words. Alice is truly amazing at what she does and it's wonderful to hear that she has helped you achieve your skincare goals. Your glowing skin is a testament to her talent and dedication.
Rating my experience with RefinedMD – where do I start? I’m 61 years old and knew I needed a neck lift. I started my plastic surgery journey with a consultation by a plastic surgeon in New Mexico where I currently live. I left the consultation feeling worse about my appearance than I did before meeting him. (First sign this is not the surgeon for you!) Because I lived in the San Francisco Bay Area before moving to New Mexico, I expanded my search to surgeons in that area. In my research I came upon RefinedMD in Los Gatos. I was extremely impressed by Dr. Roy’s bio. After looking at his Instagram before and after photos it was clear that he understood what we all mean by ‘looking natural’ and not ending up with a ‘joker face.’ I scheduled a complementary Zoom consultation, and once I met Dr. Roy I immediately knew he was the surgeon for me. Dr. Roy is a bright light in the field of medicine. He exudes happiness and positive energy. He has extensive expertise in this field, he listens to your skin concerns, he’s very upfront about what he believes he can and can’t help you achieve, he’s meticulous at his craft, and he’s extremely responsive to text messages. He even sang me Happy Birthday. (How many doctors do you know that do this?) I ended up having a neck and lower face lift, chin implant, and an ear lobe reduction. The surgery process was seamless. I am now five months into the recovery phase which can take up to one year. The results are amazing, and the scars are almost invisible. I have seen Dr. Roy for follow-up visits, and he has happily addressed my post-surgery questions. He personally pierced my ears following the ear lobe reduction and used a ruler to ensure the holes were perfectly centered. Dr. Roy is supported by an amazing team. Christine is his superstar surgical consultant. She wears many hats but always has time to respond to my questions. She guided me through the entire process from the consultation through to post-surgery recovery. Alex is Dr. Roy’s physician’s assistant extraordinaire who answered all my medical questions, and Monica is the friendly face who assists Dr. Roy during the in-office visits. I cannot recommend Dr. Roy and RefinedMD more highly. I had a five-star experience every step of the way. I have also begun to see Dr. Swengel for cosmetic dermatology treatments. I look forward to flying to California for my RefinedMD visits and always leave the office feeling better than when I arrived.
Business Owner replied on Jan 31, 2024:
Thank you so much for sharing your experience, Sherry! We're thrilled to have been a part of your journey and are grateful for your kind words. Our team, led by Dr. Roy, is dedicated to providing exceptional care and ensuring our patients feel comfortable and confident throughout their entire experience. We appreciate your recommendation and look forward to welcoming you back to RefinedMD for your future visits.
I came across RefinedMD a week before Christmas 2023 and I am beyond happy I did. RefinedMD not only rescued me once, but 4 times leading up to my wedding!! I had been under extreme anxiety, nervousness and stress and I began having cystic acne flare ups up until the week of my wedding. Of course, as a bride, I wanted for my pictures to be flawless and Vera and Alice certainly made that a reality. Vera, Alice and the rest of the staff were absolutely kind, understanding and went above and beyond to meet my immediate needs. I received a number of injections to help treat my acne flare ups and it certainly worked instantly. I felt so cared for and everyone kept cheering me on wishing me the best for a beautiful wedding. I can’t say enough about RefinedMD, thank you so much!!!! I can’t wait to go back for a facial.
Business Owner replied on Jan 29, 2024:
Thank you so much for choosing RefinedMD and for your kind words, Eliana! We're delighted that we could help you leading up to your wedding and that you felt cared for by our team. We can't wait to see you again for a facial!
I have been working with Vera now for about a year and she has changed my skin through her recommendations and medical expertise. I appreciate her honesty and attention to detail. I am very grateful that RefinedMD employs Medical professionals that actually care.
Business Owner replied on Jan 28, 2024:
Thank you so much for your kind words, Tabitha! It means a lot to us that our recommendations and expertise have made a positive impact on your skin. We're grateful for your support and for the trust you've placed in us.