RefinedMD
800 Pollard Road, Building A
Los Gatos, CA 95032
Phone: (408) 688-2082
Office Hours:
Monday–Friday: 9 a.m.–6 p.m.
Saturday: Please call for availability
Closed Sundays & Holidays
When people look for the best facial plastic surgeon or dermatologist in Los Gatos, CA, and surrounding areas such as Saratoga, San Jose, and throughout the Bay Area, most women and men first search for reviews written by actual patients on independent websites. Patients discuss their personal experiences with the practice, the care and expertise of the physicians, and the support they received from the professional staff.
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Featured Reviews
At 41yo I thought it time to start medical grade skin care treatments and this office was stellar at holding two way conversation to figure out which ones; listening to understand, asking questions, and providing honest/genuine recommendations. Dr S was so quick and precise during my first PRF treatment and McKennas knowledge of laser treatments delivered noticeable results after the first pass. I was really fearful about which office to choose because these procedures are an investment that matters so I was really happy that the care and delivery of treatment all exceeded expectations. I felt so confident in this office that I even allowed a teaching moment during my second PRF which delivered the same care and prestige that I felt the first time around. To be clear about my expectations: I do not want to erase time to look younger or freeze time, I just want people to think I look good for my age and take care of myself and Refine has unquestionably delivered on that request.
Business Owner replied on Feb 25, 2026:
Thank you, Josh! We're glad to hear that you felt supported throughout your journey and that Dr. Swengel and McKenna provided such exceptional care. Your confidence in us means a lot, and we’re thrilled to have helped you achieve your goals. Your satisfaction is our priority!
Very professional. Addressed all my concerns. Very happy with the results I am getting.
Business Owner replied on Feb 16, 2026:
Thank you, Leeann! We're glad to hear that you felt your concerns were addressed and that you're happy with your results. Your satisfaction means a lot to us!
I saw McKenna for Botox/Dysport and had such a great experience with her. She was incredibly knowledgeable, answered all of my questions, and took the time to explain everything so I felt confident and informed. She really listened to my goals and helped guide me toward the best results. I’m so happy with how everything turned out and will absolutely be coming back to see her again. Highly recommend!
Business Owner replied on Feb 16, 2026:
Thank you, Eve! We're so glad to hear about your great experience with McKenna. It's wonderful that she was able to guide you and make you feel confident. We look forward to welcoming you back soon!
Staff are amazing!! Each and everyone is so friendly and also professional!! Highly recommended! I absolutely thankful of Rachelle my wonderful injector and Hannah my wonderful experienced esthetician and Mina Medical assistant. Thank you RefinedMD.
Business Owner replied on Aug 19, 2024:
We're so glad to hear that you found our staff friendly and professional! Thank you for recommending us!
I had a fantastic experience during my micro-needling appointment with McKenna! I’ve done this treatment before at another well known spa in the Bay Area. The results from McKenna’s treatment were much more effective and FAR more noticeable. Before the treatment she addressed all of my concerns, I wanted to feel better about my skin without adding more Botox or filler. She explained all the options then made recommendations making me feel confident in our plan to achieve my best skin!
Business Owner replied on Feb 4, 2026:
We're so glad to hear you had a fantastic experience with McKenna during your micro-needling appointment. It's wonderful to know that her approach made you feel confident and led to such noticeable results. Thank you, Molly, for your wonderful review.
I had an amazing experience getting laser treatment for my dark spots and acne. I felt comfortable the entire time and was checked in on throughout the whole process. There were lots of giggles, which made the experience even more enjoyable and relaxing. It’s only been three days and I’ve already been getting so many compliments on my skin—everyone can see a difference already! All of the staff were incredible, and McKenna especially made my treatment so enjoyable. She was professional, kind, and truly lovely. I couldn’t recommend this place more.
Business Owner replied on Feb 3, 2026:
We're so glad to hear about your amazing experience and that you felt comfortable throughout your treatment. It's great to know that McKenna and the rest of the staff contributed to such a positive atmosphere. We appreciate your high recommendation! We are excited to see you again.
I had such an incredible experience at RefineMD, and I can confidently say this is one of the best dermatology and skincare visits I’ve ever had. I booked a facial with Dania, and she was absolutely amazing. From the moment I met her, she made me feel comfortable, heard, and completely at ease. She is not only knowledgeable and professional, but also genuinely caring. She explained everything she was doing, tailored the facial to my skin’s needs, and made sure I was comfortable the entire time. My skin looked refreshed, glowing, and healthier immediately after — you can tell she truly knows what she’s doing. The entire RefineMD team also deserves recognition. The staff is friendly, welcoming, and very accommodating Especially Vanessa who is exceptional. From check-in to check-out, everything felt smooth, organized, and professional. The clinic itself is clean, calm, and has a very relaxing atmosphere. Overall, it was an outstanding experience. If you’re looking for high-quality skincare treatments and a provider who really takes pride in their work, I highly recommend Dania and the team at RefineMD. I will definitely be coming back.
Business Owner replied on Jan 29, 2026:
We're so glad to hear you had an incredible experience with Dania and the RefinedMD team. Your kind words about her care and expertise, as well as the welcoming atmosphere, mean a lot to us. We look forward to welcoming you back for more amazing skincare treatments! We appreciate your review!
I’ve been on the fence for two years about getting lip filler due. This changed when I found refinedmd in Los Gatos. Mina made my experience relaxing and was so kind! Rachelle helped me obtain the look I was going for and was transparent, which I appreciated. She did an amazing job and I’m looking forward to coming back in the near future!
Business Owner replied on Jan 29, 2026:
Thank you, Angela! We're so glad to hear that you had a relaxing experience with Mina and that Rachelle was able to help you achieve your desired look. We can’t wait to welcome you back soon!
[Reviewer chose not to leave a comment.]
Business Owner replied on Jan 23, 2026:
Thank you for your 5-star review!
I highly recommend Dr. Roy. I have a history of Bell's palsy on the left side of my face, which caused uneven aging over time, especially under my eyes and left eyebrow area. I got it 10 years ago and now I'm 40. After years of following Dr. Roy's work and seeing his skills and results, I felt confident choosing him for my lower blepharoplasty (with fat transfer + CO2 laser) and endoscopic brow lift. From the very beginning, Dr. Roy and his team, Christine, Alexandra, and Monica provided truly exceptional care. He truly has a DREAM TEAM!! I asked many questions prior to surgery, and they were there every step of the way to answer all of them. Christine was always making me laugh and answered all of my questions and made me feel comfortable. His PA Alexandra was so sweet and kind and explained everything with detail. During consultations and appointments leading up to the surgery, I was never rushed or made to feel like I was taking too much time. They were always patient, kind, and thorough, which really stood out to me and made me feel completely at ease. I'm a very selective and intentional person, and their patient care and Dr. Roy's talents exceeded my expectations. I wish more places gave this kind of care and service to people. Dr. Roy's bedside manner was top-notch, and the recovery was very manageable with minimal discomfort. My only discomfort was day 4/5 and that was due to my swelling. My results are beautiful, natural, and exceeded my expectations. Dr. Roy is incredibly talented, and I'm so grateful I met him 5 years ago and that I chose him. I wouldn't hesitate to recommend him to anyone considering facial surgery. He's a true artist. Thank you so much Dr. Roy for your exceptional work!!
Business Owner replied on Jan 14, 2026:
Thank you for your wonderful recommendation and for sharing your experience! We're glad to hear that Dr. Roy and the team provided you with exceptional care and made you feel comfortable throughout your journey. Your kind words about their support and dedication mean a lot to us. We're thrilled that you are pleased with your results!